Client Success Manager (Spanish speaking)

What you'll do

Cape is looking for a Client Success Manager who has some years under their belt on the (creative/ media) agency side. Your strengths lay in problem-solving, planning and managing client expectations. You are eager to work in an international MarTech organisation that services the tech solution to top-tier advertisers world-wide. As a Client Success, you will onboard new customers to our ever-growing SaaS platform. During the onboarding, you are the contact person for clients that understands their desired solution. You tie together the two teams (creative and publication) so that everything works seamlessly for our clients.

After onboarding, you will help clients with additional requests and build a long-term relationship. You will keep a birds-eye view of the entire campaigning process of the client and direct our Project Managers that are responsible for the creative and the campaign setup to ensure the Cape environment is set up according to the client’s needs.

Some other responsibilities include:

• Being the main person of contact for our clients when they have questions about their setup

• Analysing our clients’ current campaign setup and best practices, so you can apply automation to their way of working

• Developing, implementing, and owning the publication setup of clients from various industries

• Working in the midst of new tech solutions created by our development team and understanding the client's needs

• Building relations with clients across the globe.

Skills

• Relevant work experience e.g. senior position within an agency or experience as a project manager;

• Knowledge of platforms such as Meta for Business and DV360/CM360 is a plus

• A passion for Digital Marketing, tech, or experience in a customer-oriented position;

• Professional English and Spanish proficiency

We are looking from someone is available to work from April/May/June onwards!

Working at Cape

We are growing fast - both in the Benelux and around the world. Would you like to join our team during this period? Every year so far, our growth has amounted to 100% or more compared to the previous year and we are looking forward to growing even more. Join Cape to accelerate your career and the campaigns of Just Eat Takeaway.com, Philips, KLM, Basic-Fit and many others!

You will come to work at our historical, yet modern Tilburg office. We’re an innovative, flexible company with lots of personal independence whilst still working alongside an energetic, young, and hardworking team. 

Do you want a chance to work in an international, diverse and inclusive environment in a scale-up culture with the benefits of a global market leader? Apply now!